Telecommunication Relay Service for ANA
Web Chat Test

Register Form

Given Name(*)
Surname(*)
Email Address
Inquiries

  • Enter all items marked (*).
  • For other items may help us provide you with a smooth inquiry process.
  • We may ask your email address during chatting if any further correspondence is required.

Service Hours

Hours vary depending upon the type of inquiry.

  • Reservation/Information Center (Domestic/International Flights) ---Flight booking
    8:00-19:00 open all year
  • ANA Mileage Club ---Information relating to mileage
    Mon-Fri 9:00-19:00, Sat 9:00-17:00, Closed on Sun/Holiday/New Year's
  • ANA Disability Desk ---An inquiry desk for customers with disabilities
    9:00-17:00 Open all year
  • ANA Tour Assist Desk (ANA Sales) ---Inquiry about ANA's tour packages "ANA Sky Holiday"(Domestic) & "ANA Hallo Tour"(International)
    Mon-Fri 10:00-12:00,13:00-18:00, Closed on Sat/Sun/Holiday/Dec29th-Jan3rd

*Hours stated above are according to Japan Time.
*We accept other inquiries above or any unknown inquires from 8:00 to 19:00.

Instructions for Use

  1. Confirm your operating environment
    Confirm whether your computer's operating system is able to use Web browser. Our Web chat system will operate under the following environment.
    OSWindows 2000/XP/Vista or laterMac OSX 10.3 or later
    Web BrowserMicrosoft Internet Explorer 6 or later
    Mozilla Firefox 1.5 or later
    Mozilla Firefox 1.5 or later
    Safari 2 or later
    Browser Plug-inAdobe Flash Player 9 or later
    (Adobe Download Page)
  2. Enter basic information
    Enter your personal information such as name in the form on the left. Click the "Start" button; the screen will change to a call operator screen. Please wait until an operator answers.
  3. Start a chat
    When the operator answers your call, the screen will change to a message retrieval screen. Then, a chat session will start.
 

Precautions

  1. There may be a delay, the connection may drop, or any other unexpected error if there is a problem with the internet service. In such cases, go back to this page, wait a few minutes, and try again later.
  2. If the connection is not feasible, please try other method such as email or FAX below.

Other Methods of Inquiry

By Email
ana_trs(AT)plusvoice.jp
Send a message to the address above after converting (AT) to @
By FAX
092-735-8883

Terms and Conditions of Use

  1. Telecommunication Relay Services for ANA is a service for customers with hearing and speech disabilities.
    This service is not available for customers without such disabilities.
  2. We may discontinue chat support and restrict access to the service if we find any act offensive to public order and morals or acts considered inappropriate with regards to reasonable reasons.
  3. We store information obtained from our system (including chat logs) for a certain period of time if any further contact is required after chatting or for the purpose of improving our service. All information is treated securely and in accordance with PLUSVoice company privacy policy.

Where to Call

Please contact the following number for inquires regarding our handling of personal information and the system.
(Please note that the company below does not accept any inquiry regarding ANA service.)

PLUSVoice Inc.
TEL 022-723-1261
FAX 022-723-1262